Which details reach rai88 when you register?
Opening an account on rai88 asks for the minimum we need to pay you later: your full name as printed on your MyKad or passport, date of birth, mobile number, home address, and the name on the bank or e-wallet account you plan to use. Those fields have to match, because a mismatch between the rai88 account name and the receiving account is the most common reason a withdrawal is held for review.
Your password is stored as a one-way hash. Nobody on the rai88 support team can read it, and no genuine agent will ask you to type it into live chat. If you sign in through the app, your device token is stored separately, so logging out of one phone does not disturb the others.
Payment records behind every deposit
rai88 never sees your online banking username or your e-wallet PIN. When you deposit with Touch ’n Go eWallet, DuitNow or FPX Online Banking, the provider confirms the transfer and passes us a reference number, the amount and the time. That record is what our team checks when a deposit has not landed inside the 5 minutes we normally expect.
Withdrawals carry the same trail in reverse. The minimum is RM130, the daily cap is RM10,500, and the first payout on a new account can take up to 6 hours while the receiving bank completes its own checks. rai88 keeps both sides of the trail so a dispute can be settled from documents rather than memory.
Identity checks before your first payout
Malaysian anti-money-laundering rules require a verified identity before money leaves the platform. rai88 accepts a National ID Card (NID), a passport or a driving licence, uploaded once from inside your account. A reviewer opens the document within 2 hours, and that review must be finished before your first withdrawal is released.
The uploaded copy sits in a restricted folder. Only the verification team and the compliance lead can open it, and it is never used for marketing or handed to the game studios whose titles you play.
What we learn while you play
Every round you open on rai88 writes a short log line: the game, the provider, the stake, the result and the time. We use those lines to calculate cashback, to check wagering on a bonus, and to answer you quickly when you report that a round did not settle correctly.
The same logs let us track the 8x wagering that applies to the 160% welcome bonus capped at RM625, the 14% reload, the 0.8% daily cashback and the RM50 referral credit. Sessions also record your IP address, browser or app version and device model, which is how an unfamiliar login gets flagged before it turns into a withdrawal request.
Who else touches your data
Data moves between rai88 and a small set of partners. The table below lists what leaves our system, why, and who handles it.
| Record | Why it exists | Processed by |
|---|---|---|
| Name, NID number, address | Confirming identity before a first payout | rai88 verification team |
| Deposit references, withdrawal requests | Matching money in and out of your account | Touch ’n Go eWallet, DuitNow, FPX banks |
| Game rounds, stakes, results | Settling play, bonus wagering, disputes | Studios such as Pragmatic Play, PG Soft, JILI |
| Live chat transcripts | Answering account and payment questions | rai88 24/7 Live Chat team |
We do not sell personal data, and we do not pass your mobile number to advertising networks. Round data covers the 3,500 titles rai88 carries from Red Tiger, Sexy Gaming, Pragmatic Play, KA Gaming, PG Soft, JILI and Evolution, and where a studio receives it, the record is keyed to a session ID rather than your name.
Cookies and what stays in your browser
rai88 uses a small set of cookies and local storage entries. One keeps you signed in, one remembers your language and currency (RM), and one remembers the last game category you opened. None of them carry your password or your banking details.
We also measure which guides get read, so we can tell whether a page like the slots guide or the live casino guide is genuinely useful. That measurement is aggregated, and you can clear it at any time from your browser settings. Clearing cookies signs you out of rai88 and resets saved preferences, nothing more.
What happens after you close your account
Closing an account stops new logins and stops marketing immediately. It does not erase everything at once. rai88 keeps financial records, bonus history and verification files for as long as Malaysian tax and anti-money-laundering rules require, then removes them in a scheduled purge.
Game logs and chat transcripts are trimmed sooner. Profile details that serve no legal purpose, such as a saved nickname, go as soon as the closure request is processed. If you want to know which category a particular record falls into, ask before you close and the team will confirm it in writing.
Your rights as a player in Malaysia
Under the Personal Data Protection Act 2010 you can ask rai88 for a copy of the personal data we hold about you, ask us to correct anything that is wrong, and withdraw consent for marketing at any time. Withdrawing marketing consent does not affect your account, your withdrawals, or a promotion you have already claimed.
- Access: request a copy of your account and payment records.
- Correction: fix a misspelt name or an outdated address before it blocks a payout.
- Marketing opt-out: stop promotional messages while keeping deposit and verification notices.
- Closure: ask for the account to be shut and for non-legal records to be removed.
Reaching the team that handles data questions
There is no postal address and no data inbox printed on this page by design. Every request about your data on rai88 goes through 24/7 Live Chat, where an agent can verify you and open a ticket with a reference you can quote later. The help center carries the walkthroughs for verification uploads, deposit matching and account closure.
If an agent cannot answer a data question on the spot, the ticket is escalated and the written reply arrives in the same chat thread. Keep that reference, because it is the fastest way to pick the conversation back up.
When this policy gets revised
Payment methods, the app build and the bonus structure change over time, so this page is updated alongside them. The version you are reading matches app version 3.8.16. When a change affects what rai88 collects or who receives it, a notice goes up inside the account area before the change takes effect, and the revised text replaces this page at the same URL.
Earlier versions are kept for reference and can be requested through live chat at any time.
Still deciding whether to open an account? The rai88 home page lists the games and payout rates in one place, and the registration page shows the few details you will be asked to fill in.